U.S. Orders: (800) 626-2866
U.S. Tech Services: (800) 286-6070
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Reopening Start-Up Programs

As our customers prepare to reopen their business, BUNNserve can help with a variety of services to restart equipment and return it to maximum working order.

BUNNserve Complimentary Start-Up Resources

BUNN offers complimentary resources that can assist with bringing equipment back up to full working capacity. Below are many cleaning videos and written, equipment start-up procedures that can assist with this process.

Cleaning Videos

BUNNserve Virtual Tech Start-Up Session

A highly trained specialist will use our BUNNserve Virtual Tech augmented reality tool to guide customer staff through the important process of bringing equipment back into service prior to the site reopening.

BUNNserve Virtual Tech is a web-based application that allows live audio-visual communication between the technician and customer staff with equipment familiarity.

Virtual Tech

Virtual Tech Start-Up Sessions available for the following equipment:

Category Models
Coffee & Tea All models
Grinders All models
FMD & iMIX FMD-3, FMD-5, iMIX-3, iMIX-5
Cold & Frozen Drink JDF-2, JDF-4, Nitron2, Ultra-2
Bean-to-Cup Sure Immersion & Crescendo
Hot Water All models
Espresso Sure Tamp
Cold Water BUNN refresh

Program Provisions:

  • Value priced, flat-fee program, purchased in 1 hour increments
  • One location per session
  • Customer staff member must have equipment familiarity
  • Session invitations will be sent via text
  • Customer to fill out check-list prior to the session in order to have the proper materials for a successful start-up. For example: cleaning agents, water filters, consumables (coffee, tea, juice, powder, milk, etc).
  • Service repairs not included - If a service repair dispatch is necessary, BUNN will credit part of the Virtual Tech fee toward an on-site visit. On-site visits are charged for time and materials.

BUNNserve Technician On-Site Start-Up

Technician will be dispatched to ensure equipment is clean, functioning and delivering quality product.

Current flat rate options for the following equipment:

Category Models
Coffee & Tea All models
Grinders All models
FMD & iMIX FMD-3, FMD-5, iMIX-3, iMIX-5
Cold & Frozen Drink JDF-2, JDF-4, Nitron2, Ultra-2
Bean-to-Cup Sure Immersion & Crescendo
Hot Water All models
Espresso Sure Tamp, Black & White
Cold Water BUNN refresh

Program Provisions:

  • Technician will assess what is needed to render the machine operational
  • Water lines will be flushed to eliminate stagnant water
  • Water filtration will be flushed, replaced or installed
  • When repairs are completed, the tech will top off the tanks as necessary, run machine to exchange all stagnant water that was in the tank and lines
  • Tech will clean, calibrate and perform Preventive Maintenance Service
  • Tech will leave a note with each unit explaining what was performed - and importantly - what needs to be done for opening day if the machine will be idle for a few days prior to opening

Attention

Orders can only be shipped in the United States. Your selected catalog region indicates that you are outside the U.S. Please change your region to North America - U.S. if you wish to check out. For international orders please call us at 1 (217) 529 6601

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