BUNNserve Service Protection Plans

Services – Included and Optional

* See Reactive Service for exclusions.

Installation

• Labor, travel and standard installation materials for one site visit to install and calibrate BUNN® Beverage Equipment to customer provided specifications during normal business hours (8:00 AM – 4:30 PM, Monday – Friday).
• Installation of BUNN or customer provided water filtration. Equipment must be installed with appropriate water filtration in line to mitigate lime scale and mineral build-up in equipment whether purchased from BUNN or provided by the customer.
• Standard plumbing installation materials include beverage tubing and common plumbing fittings required to connect equipment to appropriate, existing, plumbing utilities that meet local building codes and manufacturer’s installation requirements.
• Water line connections must be within 6 feet of brewer placement and have available tees or valves for connection. Installers cannot cut or “sweat” copper fittings on water lines.
• Appropriate electrical cord-set to connect brewer to existing electrical outlet. Outlet must be within 4.5 feet of equipment placement.
• Includes de-installation of 1 machine for each machine installed. Removed machine(s) will be left on site.
• If model purchased includes BUNNlink, install and set up of BUNNlink will be done at the time of install, provided network connectivity details are shared with Bunn in advance of installation. If set up is required post installation, then additional costs will apply for the subsequent service call. (See BUNNlink section below for more details).

Failed Installation Attempts

• All utilities must be in place upon installer’s arrival. A Failed Installation Attempt Fee will be invoiced at Time & Material rates for installations that cannot be completed during the first visit due to lack of site readiness.

Water Filtration

BUNN highly recommends installation of WEQ High Performance Water Filtration specifically engineered for beverage applications to mitigate lime scale formation and undesirable tastes and odor. Repairs required due to scale formation or erosion due to aggressive water are not included in plan coverage.

• Optional BUNN WEQ High Performance Water Filtration specifically engineered for beverage applications.
  • Reduction of particulates, chlorine/chloramines for improved taste and clarity of water.
  • Scale inhibitor for lime scale and corrosion reduction.
  • Optional replacement cartridges included during PMs

Preventive Maintenance

• Includes management, labor, travel, PM Parts.
• Scheduled and dispatched by BUNNserve at appropriate intervals.
• Includes replacement water filter cartridges if specified.
• Does not include major descaling.
• PMs are required to qualify for reactive service coverage if included in packages.

Reactive Service

• Includes management, labor, travel and replacement parts for service calls for 2 years from the date of equipment installation.
  • Exclusions
    • Does not include failures resulting from operator error, equipment misuse or abuse.
    • Does not include failures resulting from acts of God including, but not limited to floods, lightning, tornado or other acts of nature.
    • Does not include failures resulting from electrical supply fluctuations.
    • Does not include failures resulting from restricted water flow, severe or aggressive water conditions causing excessive lime scale formation or deterioration of machine components.
    • Does not include firewall or connectivity issues for BUNNlink, post initial setup, resulting from location related configuration changes or updates.
• Service requests must be directed to the BUNNserve Call Center to qualify for coverage.
• Technical support and service dispatch available 24/7/365 through the BUNNserve Call Center.
• On-site service coverage hours are during normal business hours (8:00 AM – 4:30 PM, Monday – Friday), excluding Federally observed holidays.
• Service dispatch is available outside program coverage hours at Time & Material Rates.
• In no event shall BUNN be liable for any other damage or loss, including, but not limited to, lost profits, lost sales, loss of use of equipment, claims of Buyer’s customers, cost of capital, cost of down time, cost of substitute equipment, facilities or services, or any other special, incidental or consequential damages.
• BUNN reserves the right to disqualify locations from service coverage due to repeat service visits related to operator error, poor water quality or electrical supply variations. BUNN will notify customers and provide recommendations prior to disqualification.

BUNNlink^®

• Cloud-based service support.
• Proprietary machine to machine communication.
• Predictive service modeling anticipates potential component failures before failures occur.
• Receive real-time, custom alerts and notifications about operational and service-related issues.
• Access on-demand reports for machine statistics, machine alerts, product and cup inventory and beverage sales to check the health of your business.
• Update machine settings, change schedules and push new recipes remotely.
• Hardware and software related issues are covered as part of the protection plan.
• Connectivity problems related to changes or issues with the location’s WiFi and/or firewall are not covered.